ST Alpha - "My wife just called me with an update on the hybrid battery we had to replace on the Prius a few weeks back. Toyota responded to our letter. " (Reading a Post)

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My wife just called me with an update on the hybrid battery we had to replace on the Prius a few weeks back. Toyota responded to our letter.

Posted by bc/nc (aka HDNAGNDA) Apr 15 '11, 12:28

For those that don't know, just about 5 yrs to the day after she bought the Prius, the hybrid battery failed and we had to replace it to the tune of $3400. She had a 7yr/100,000 mile warranty in case of something like this but her car was at 118,000. We were not happy to say the least. All fuel savings realized were shot to hell.

She sent a letter to Toyota and today she was informed they will reimburse us 25% of the cost ($850) plus rebate us $500 for future repairs when we send in the receipt (oil, tires whatever). So, $1350 back to us for writing a letter.

Better than nothing but not better than having to shell out that money in the first place.

So that's that.

Responses:

send it to consumerist, they love that kind of stuff -- nm - znufrii Apr 15, 12:36 12
- [deleted]
- This combined with that letter I wrote to Toyo tires last summer and getting a full re-imbursement has me feeling confident. Dear Trojan, it broke and - bc/nc Apr 15, 12:39 1
  - but it will only work with companies whose names start with the letter "T" for some reason... :) -- nm - znufrii Apr 15, 12:42
- why would they be interested? The company went beyond their stated responsibility,. -- nm - loosilu Apr 15, 12:39 7
  - They print positive stuff too. -- nm - Reagen Apr 15, 12:40 3
    - (You can say a lot more in less words sometimes, znu) -- nm - Reagen Apr 15, 12:45 2
      - Quiet your fornicating feed hole -- nm - znu SI Apr 15, 12:50
      - so? -- nm - znufrii Apr 15, 12:48
  - because it lightens up the relentless barrage of negativity when they're able to post a story about a company doing right by their customers\ -- nm - znufrii Apr 15, 12:39 2
    - (not everything they post is doom and gloom "corporations suck" kind of stuff) -- nm - znufrii Apr 15, 12:40 1
      - Correct. -- nm - con_carne Apr 15, 12:40
- Interesting story, but it's from a guy who calls himself "Hidden Agenda." WTF? *deletes the submission* -- nm - Consumerist Apr 15, 12:38
Yikes! My hybrid is ... 4 years old. *gulp* -- nm - JaxSean Apr 15, 12:34
I would be thrilled to get anything back, being you were over mileage. nm -- nm - groiny Apr 15, 12:33 1
- Absolutely true. They didn't have to do anything but I am glad they recognized that we were, as their own mechanic put it, one of the unlucky ones. -- nm - bc/nc Apr 15, 12:35
interesting but positive -- nm - Epiphany Apr 15, 12:31
Wow. Very nice. -- nm - lileve Apr 15, 12:30
letters: they make things happen! -- nm - moles Apr 15, 12:29
[deleted]

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My wife just called me with an update on the hybrid battery we had to replace on the Prius a few weeks back. Toyota responded to our letter.

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