ST Alpha - "Slightly related: Enterprise is supposed to have excellent customer service." (Reading a Post)

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Slightly related: Enterprise is supposed to have excellent customer service.

Posted by con_carne Apr 21 '11, 08:51

They were used as an example case in my marketing textbook. CS is like part of their mission or something, which is supposed to set them apart. IIRC, they offer extras with regards to choice & service, etc. Me, I seldom use rental car services.

Responses:

Biggest benefit is that they'll pick you up. I use them if my car needs to be in the shop overnight - they'll pick me up at the dealership and - MojaveMeg Apr 21, 08:59 2
- Yep. The neighborhood offices tend to be franchises. -- nm - con_carne Apr 21, 09:04
- Other places are starting to bring in this service. Budget, for example. -- nm - Reagen Apr 21, 09:00
I've had them fuck up royally on me, but they acknowledged it without being prompted. -- nm - Reagen Apr 21, 08:58
I've had a good experience renting from them locally in NYC - znufrii Apr 21, 08:56
(all geared toward the business traveler, IIRC.) LYC. -- nm - con_carne Apr 21, 08:52

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Slightly related: Enterprise is supposed to have excellent customer service.

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