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In response to "They either were estimating before and it was low, or there is something wrong with your line." by the liioulu with

some places they just estimate usage, then periodically have the meter read for real

But you really should look for a problem, its a safety issue so they must do it for free, tthouggh if they find a serious peoblem they will just "red" tag the service (cut it off) or ven tell you to leave *now*

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