ST Alpha - "So how pissed off am I? At the old place we had AT&T U-Verse and loved it, but were told by AT&T that it wasn't available at the new place." (Reading a Post)

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So how pissed off am I? At the old place we had AT&T U-Verse and loved it, but were told by AT&T that it wasn't available at the new place.

Posted by Stephen (aka SCeire) Jan 3 '09, 13:54

Well, I was just outside and saw an AT&T truck, so I figured i'd go ask the installer when they'd be bringing the U-Verse to this area. He told me they'd been out here for months. WTF?! So now we have Direct TV (with a hefty $480 cancellation fee), with two DVRs that are about worthless and will force us to go out and get a Tivo, AND we're paying more just for tv then we were for cable and internet with AT&T. Again, wtf?! I am so pissed off right now. arrrrgh!

Responses:

This is where you call AT&T, get a supervisor on the line and tell them they lost your business because of what a CSR told you. Get them to cover - TWuG Jan 3, 14:27 2
- This is exactly what i'm going to do. I mean, I liked the idea of getting the NFL package next year, but that's really the only selling point of - Stephen Jan 3, 14:40
- Oh, I like this. TV companies like to steal customers and are often willing to pay termination fees. -- nm - Mop Jan 3, 14:32
I'm sorry to hear that, but I can state with certainty that you can never trust what the CSR on the phone tells you when it comes to TV service. - Mop Jan 3, 14:16
Muahahahah! -- nm - Undercover Comcast Agent Working at AT&T Jan 3, 13:56 2
- I'd rather go with rabbit ears then go through Comcast again. -- nm - Stephen Jan 3, 13:57 1
  - I've never had a problem with Comcast (except for the moving of channels.) -- nm - JaxSean Jan 3, 14:20

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So how pissed off am I? At the old place we had AT&T U-Verse and loved it, but were told by AT&T that it wasn't available at the new place.

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