ST Alpha - "telephone etiquette rant: If I call and ask for a specific person by name, don't tell me who you think I need to talk to" (Reading a Post)

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telephone etiquette rant: If I call and ask for a specific person by name, don't tell me who you think I need to talk to

Posted by Epiphany (aka Epiphany) Sep 12 '11, 13:14

" Hi, this is blah, blah with blah blah company, may I speak to Jim?"

" what is this regarding?"
" blah"
" oh, you need to speak to Larry."
" No, actually I need to speak to Jim".

/end rant

Responses:

Pip- we have our receptionist screen calls like this - I make it a point when I write new policies to let clients know that she does it as -- nm - JenBro Sep 12, 13:49 3
- Oops part of her job so they get to the person that can help them right away. - JenBro Sep 12, 13:53 2
  - but I personally know who can help me - cause as in this case and most cases - I talked to that person before - Epiphany Sep 12, 13:59 1
    - yep - totally dif -- nm - JenBro Sep 12, 14:53
Larry is such a loser, that is why I need to talk to Jim -- nm - amoxy Sep 12, 13:18 1
- heh. "No! We're gossiping about Larry!" -- nm - Max Sep 12, 13:19
I called Home Depot Friday to speak to a manager to compliment an employee's service - prayformojo Sep 12, 13:17 3
- "...candygram." -- nm - Max Sep 12, 13:20
- its never happened before and she had to look up what the comp. protocol was -- nm - zeitgeist Sep 12, 13:19 1
  - wow -- nm - CrankYanker Sep 12, 13:33
"Jim's test results." -- nm - Max Sep 12, 13:16
" what is this regarding?" - The Ruiner Sep 12, 13:15 1
- like she knows better than me what I need? -- nm - Epiphany Sep 12, 13:35

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telephone etiquette rant: If I call and ask for a specific person by name, don't tell me who you think I need to talk to

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