ST Alpha - "Pip- we have our receptionist screen calls like this - I make it a point when I write new policies to let clients know that she does it as -- nm" (Reading a Post)

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In response to "telephone etiquette rant: If I call and ask for a specific person by name, don't tell me who you think I need to talk to" by Epiphany

Pip- we have our receptionist screen calls like this - I make it a point when I write new policies to let clients know that she does it as -- nm

Posted by JenBro Sep 12 '11, 13:49

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Responses:

Oops part of her job so they get to the person that can help them right away. - JenBro Sep 12, 13:53 2
- but I personally know who can help me - cause as in this case and most cases - I talked to that person before - Epiphany Sep 12, 13:59 1
  - yep - totally dif -- nm - JenBro Sep 12, 14:53

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