ST Alpha - "Oops part of her job so they get to the person that can help them right away." (Reading a Post)

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In response to "Pip- we have our receptionist screen calls like this - I make it a point when I write new policies to let clients know that she does it as -- nm" by JenBro

Oops part of her job so they get to the person that can help them right away.

Posted by JenBro Sep 12 '11, 13:53

It's a pain for some - I tell them to avoid screening - say it's a personal call - my "code words" that tells her she doesn't have to screen it - but they can't be upset if I'm not here to return their call right away. It's a trade off basically - catch me "maybe" or agree to be routed to who can help you now.

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but I personally know who can help me - cause as in this case and most cases - I talked to that person before - Epiphany Sep 12, 13:59 1
- yep - totally dif -- nm - JenBro Sep 12, 14:53

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Oops part of her job so they get to the person that can help them right away.

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