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In response to "yeah, it makes me wonder a little if they did any real usability studies beyond the beta testing. -- nm" by Callisto

Aren't you supposed to have people in-house wih basic familiarity to catch the obvious stuff...

and then open a beta test hoping the volume of users will catch more subtle issues? The problem with the beta test was so so much of it sucked so egregiously, I had no idea where to start complaining and commenting, and not enough time to write it all down.

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