ST Alpha - "So I called the pediatrician's office bright and early this morning - after 10 minutes on hold, I decided to try back later. I did get through and got" (Reading a Post)

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So I called the pediatrician's office bright and early this morning - after 10 minutes on hold, I decided to try back later. I did get through and got

Posted by kelly May 8 '12, 08:01

an appointment, and while waiting for the receptionist to schedule one, I was asking her about the "same day appointment" thing.

She told me it's temporary, until the staff and doctors get used to using the new, complex system. It's in place partially to lighten the load of the doctors while they learn the system. I said she must be slammed every morning with calls, as I was waiting for 10 minutes earlier. She said yeah, she started answering phones at 8AM and at one point looked over and saw there were 17 calls waiting in the queue.

This should only be in place for another 3 or so weeks. I'm sure they are looking forward to that being gone just as much as the potentially annoyed parents are.

Responses:

Wow. I would be looking for a new doctor. I think the *only* time I have ever been put on hold was when I wanted to talk to our Doc, himself.. -- nm - Iron Spawn May 8, 08:20 7
- Only 2 pediatric groups in the town; and the other doesn't take our insurance. - Will Hunting May 8, 08:35 6
  - I can't believe you only have two. We're a bit bigger, but we have seemingly dozens of places to choose. -- nm - Don Homer May 8, 08:41 2
    - Also - there seems to be a shortage of doctors in general around here. I had to wait 6 months for my first appt with my endocrinologist - in a city - kelly May 8, 08:53
    - There are a few independent pediatricians here, not part of a practice, but I like a lot of what this specific practice offers. - kelly May 8, 08:47
  - Only two? Wow. How big is your town? - Iron Spawn May 8, 08:37 2
    - 60k people. -- nm - Will Hunting May 8, 08:38 1
      - Hmm. That sounds like not enough peeds. -- nm - Iron Spawn May 8, 08:46
I bet any STer can show up to their office and have the software figured out in two minutes -- nm - con_carne May 8, 08:05 1
- like I want to know what they're using, call them and fix it. - Mel Profit May 8, 08:08
Ok, that is stupid... - Mel Profit May 8, 08:04 2
- were talking about doctors here. of course its a mo-mo -- nm - tRuMaN (sarcastically stoic) May 8, 08:08 1
  - There are all sorts... - Mel Profit May 8, 08:12

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So I called the pediatrician's office bright and early this morning - after 10 minutes on hold, I decided to try back later. I did get through and got

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