I LOVE when the org has me change a process (I do agree with it) but have me do it in 2 days and does no notification to the customer base and its
Posted by
Capstern
May 23 '12, 12:11
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customer facing change.
So my team no longer has to take Tier1 calls. We routed them all to the main support desk for our hosted solutions.
Apparently I have customers hanging up and calling back over and over thinking they are misdialing. Execs were supposed to send communication to customer base....nope LOL
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