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In response to
"ST Poll -- How often do you go out of your way to let service-industry people know when they do a good job?"
by
znufrii
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I actually sent an e-mail to corporate over great service earlier this year, and got a response quickly.
Posted by
MDH (aka MDH)
Jun 4 '12, 11:48
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I ended up at an Olive Garden in Delaware on the way home from Atlantic City. It was a Tuesday afternoon, and the restaurant was slammed. My friends and I had exceptional service. I mean this waitress was awesome, she was nice, attentive, friendly, and great with all of her tables.
We tipped well, and I noticed the receipt said questions/ concerns, etc please contact corporate. So I did. I sent an e-mail saying how great she was. This was the response I got:
(The automatic response got forwarded to some Chief Customer Relations person, I have redacted the name)
Dear Michael:
It's a rare person who takes the time to compliment. Thank you for being that person!
[Generic what Olive Garden is about]
We are thrilled to learn [Waitress] delivered such an experience for you. We have shared your comments with our team at [Location] and will ensure [Waitress] receives some special recognition.
Thank you.
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