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In response to "You should pretend not to be yourself and mess with him. Thankfully if customers begin cursing, I have full permission to disengage, hang up, etc. -- nm" by Qale

Heh. He called at least a dozen times in a row. He was wanting my name for a police report and I could not help but chuckle.

Of course, his email stated I "repeatedly laughed at him". If I hear from him again I am going to say that we record all our calls.

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