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In response to "plug in Ipod and tune out the rest of the day -- nm" by Pippy

I might fire up pandora and work on some process documentation...its hard though

I have to monitor the 2 chat rooms to make sure we are taking escalations correctly and watching the queue backlog and make sure focus on that doesnt drift.

After 6 months I sort think I may actually start to understand what people mean when they talk about burning out. Weird feeling.


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