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In response to
"Oh those credit card fuckers raised my interest rate. "
by
Dano
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I've been burned by customer service enough times to subscribe to the "I'll believe it when I see it" camp.
Posted by
Mop (aka rburriel)
Jan 29 '09, 21:05
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They're all assholes. When you think of the mechanics of your situation, you have to wonder if what the CSR told you is even possible. What does he/she do? Put a flag in your account that says "don't increase this guy's rate"? But then, what if you commit a different offense that does warrant increasing your rate? What happens to that flag? No, the truth is, there is no such flag. The CSR can only tell you what your rate is at the moment you call them. So what do they say? They say "Oh, yeah, your rate is x." They don't know if some script will run over night or tomorrow or in two weeks that will detect the late payment and increase your rate automatically. They lie. They lie so they can close your case and get you off the phone.
Raul
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