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In response to "I'm curious to know whether that means it's on their end and she's going to truly investigate, or "I forgot to give the package to FedEx, let me give " by kelly

could be either, really. i don't explicitly trust fedex either (they've screwed up a few things for me over the years).

it's more likely her, as she's clearly overwhelmed, but i'm not quite 100% ready to say that for sure.

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