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Just called KitchenAid customer service to see what they could do for me re: my 2 yr old broken mixer.

Posted by kelly Nov 19 '12, 06:09

It looks like they can't do anything for me that doesn't involve lots of fees ($35 shipping fee; $25 diagnostic fee; repair fee). Nothing is covered since the mixer's 1 yr warranty has expired. Boooo.

My favorite part of the conversation is when she gave me the option to purchase a refurb mixer rather then get my current one fixed (why I'd buy a new mixer to replace a 2 yr old *$400* mixer is silly), then tried selling me accessories. "Do you need a meat grinder? A pasta maker? All accessories are 20% off!" "I don't know why I'd need to buy accessories for a mixer that isn't even working."

Again - booooo.

Responses:

do you have automatic warrenty extention with your credit card? -- nm - zeitgeist Nov 19, 13:16
Boooo! -- nm - Pippygalore Nov 19, 06:31
Don't give up with that. Take it up the chain. Contact the company executive's office if you need to. -- (link) - Don Homer Nov 19, 06:17
:( -- nm - ty97 Nov 19, 06:10 3
- I'm sort of surprised at this. - kelly Nov 19, 06:15 2
  - I'm a bit surprised as well. Most companies that make a pricey product known for quality tend to throw you a bone IME. - ty97 Nov 19, 06:17 1
    - Oh, I know. - kelly Nov 19, 06:21

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Just called KitchenAid customer service to see what they could do for me re: my 2 yr old broken mixer.

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