ST Alpha - "If you get a phone call and it is a robo call saying all of our reps are busy, please wait for the next operator" (Reading a Post)

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If you get a phone call and it is a robo call saying all of our reps are busy, please wait for the next operator

Posted by amoxy (aka amoxy) Apr 1 '13, 14:18

do you hold for the live voice or slam down the phone?

Reddaway, a freight company we use, is pretty aggressive with their collections (They want the invoices paid in 15 days, I usually wait 30 days), so they will call, but it is a stupid recording asking me to wait...WELL SCREW THEM!!

Responses:

yeah, screw that. don't call me just to put me on hold. -- nm - mafic Apr 1, 15:26
This is a social engineering technique. It establishes dominance and creates an investment in the outcome of the call due to the wait time. -- nm - Beryllium Apr 1, 14:41
*click* -- nm - SyrDragon Apr 1, 14:36
I always want to wait for someone to come on, and them put them on hold. nm -- nm - groiny Apr 1, 14:21 6
- and then just never go back? i could get on board with that. -- nm - Andie Apr 1, 14:24 3
  - they generally will not hold longer than a minute. nm -- nm - groiny Apr 1, 14:27 1
    - come back a couple of times after 30 seconds and ask if they are still there then put them on hold again. -- nm - zork Apr 1, 14:29
  - yup. nm -- nm - groiny Apr 1, 14:26
- Ooooh, I like this -- nm - amoxy Apr 1, 14:24
- brilliant -- nm - Epiphany Apr 1, 14:23
hang up. - znufrii Apr 1, 14:21
never ever wait. -- nm - Andie Apr 1, 14:19

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If you get a phone call and it is a robo call saying all of our reps are busy, please wait for the next operator

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