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In response to "When we established it...it was clear it was because they work hard and we meeting certain metrics" by Capstern

did you explain why it wasn't being provided, though? that's more to the point.

if they don't know why, the reaction isn't quite as bad.

if they do know it's reward/incentive, and that it'll be back again when there's improvement, and they're still whiny, that's different.


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