ST Alpha - "*Laughing* DirecTV emailed me a survey - the link wouldn't work right away so I sent them a message complaining..." (Reading a Post)

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Laughing DirecTV emailed me a survey - the link wouldn't work right away so I sent them a message complaining...

Posted by Meg (aka Mojave) Aug 21 '13, 21:18

"Thank you for writing. I understand your concern about the survey online.

We intend to work with you to come up with the best resolution for the problem at hand, so I have forwarded your email to a highly trained specialist who will personally research your issue and reply to you. Our specialists generally respond within 24 hours.

In case you need urgent support, you can also call us at 1-800-531-5000 from 8:00 AM to 1:00 AM ET, daily. A team of highly trained specialists will be ready to assist you, and provide top-level customer satisfaction, especially with concerns like these.

We value your loyalty and we look forward to being of service to you in the years to come."
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I'm looking forward to hearing from their "highly trained specialists :)

Responses:

Please unplug your directtv box, wait ten seconds, and then plug it back in. Did that fix the problem? -- nm - Ender Aug 21, 22:24
You have to click it. Did you click it? -- nm - highly trained specialist Aug 21, 21:26 1
- Heh, I actually went back to it a while later and it worked just fine...... - Meg Aug 21, 22:18

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*Laughing* DirecTV emailed me a survey - the link wouldn't work right away so I sent them a message complaining...

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Laughing DirecTV emailed me a survey - the link wouldn't work right away so I sent them a message complaining...