Vote: how big a problem is this?
Posted by
Max
Aug 22 '13, 12:15
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Every month we send a letter to each client saying "Dear [Mr. Client], We've done [#] hours of work for you in the month of [month]." The letter is generated by Word mail merge.
Last month an assistant did a search and replace on the mail merge source, replacing "May" with "June" ("x hours in June.") What this did though was rename the client, Mr. May, as Mr. June. And the cover letter went out "Dear Mr. June, we've done x hours of work for you in June." We caught the error when autoreplacing June for July in prepping the letters today.
How big a client relations problem is that error?
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Responses:
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the clients have read it a month ago, you haven't heard a word nor have you lost any clients over it, frankly sending them is a wasted effort
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zeitgeist
Aug 22, 12:25
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How big of a client is it? -- nm
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amoxy
Aug 22, 12:24
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minor. give a foolow-up call if you think it is necessary -- nm
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Beaker
Aug 22, 12:23
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I think it's pretty big. like I would stress about it for weeks, wonder if I should say anything. nothing would ever come of it.
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amanda
Aug 22, 12:18
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Probably very minor. If they receive the letters regularly they probably don't even look at the saluation anymore.
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decline
Aug 22, 12:17
4
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"Dear Mr December, we apologize for our unfortunate mixup with your name last month." -- nm
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Beryllium
Aug 22, 12:17
1
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Does the client actually see it or does an underling? How big of a pompous butt is he? -- nm
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spamlet
Aug 22, 12:17
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