ST Alpha - "if the company hadn't been able to resolve the situation with the customer, sure. as it is, not sure what woould be gained by it" (Reading a Post)

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if the company hadn't been able to resolve the situation with the customer, sure. as it is, not sure what woould be gained by it

Posted by znufrii Aug 27 '13, 11:36

the manager was obviously in the wrong and I would hope has been disciplined for their decisions.

Responses:

More altruistically, as a deterrent to other businesses who may do the same thing -- nm - Roger More Aug 27, 11:45 5
- the company already takes a huge PR hit, especially if they don't get out in front of it. that's deterrent enough in this day and age, I'd think. -- nm - znufrii Aug 27, 11:47 4
  - Not necessarily. To pick on a different controversy, Chick-Fil-A's sales went up by 14 per cent last year. -- nm - Roger More Aug 27, 11:58 3
    - My stated belief is that their gain is short term while their loss is long term. - David Aug 27, 12:02
    - except that was not related to a specific discriminatory act, and more the side-effect of a broader social and ideological debate - znufrii Aug 27, 12:01 1
      - Don't underestimate the number of people who won't hear about this or won't care enough about it. -- nm - Roger More Aug 27, 12:09
[deleted] 1
- oh, right. duh. - znufrii Aug 27, 11:43

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