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re: Tim Horton's menu, they need to reduce the non-doughnut part of the menu. I know someone who's family owns a couple of franchises and she is a ...

Posted by zork Sep 17 '13, 14:37

regional trainer to train new staff in the area.

She says that there are so many new items lately that it's hard to get people up to speed (resulting in a lot of turnover) plus the new items all require investments in more equipment (that have to be purchased from the national people).

hell, they don't even bake the doughnuts anymore (for quite a while now). they come in frozen and are reheated in ovens made for that.

then there's the bagel, muffins, breakfast items, pannini sandwiches, cappuccinos, iced coffees, etc. and they all require different equipment.

plus it takes longer to get out of there if they aren't just picking a few doughnuts off the shelved

oh, and it used to be cash only, then they added tap-type credit cards, gift cards, now debit cards, and lately they are adding AMEX. All of these slow down the workers too.

Responses:

I like the bagel belt, but the paninis I can do without -- nm - Beryllium Sep 17, 15:16
Credit/debit/other cards should be faster than cash. - the wrong element, bad guy Sep 17, 15:05 4
- my observations are the opposite - zork Sep 17, 15:17 3
  - The only time that plastic is faster than cash is when I tap-and-go with NFC. -- nm - Beryllium Sep 17, 15:20 2
    - plastic is faster at all the fast food places I've been to. -- nm - loosilu Sep 17, 15:25 1
      - I always pay with plastic, so I fumble with cash - but the transaction itself goes faster -- nm - Beryllium Sep 17, 15:31
This is why I like Krispy Kreme over Dunkin Donuts here. The fresh-off-the-line KK donuts are insanely good. -- nm - JaxSean Sep 17, 14:40 1
- Dunkin Donuts are awful now. The quality went down so much that they're just about inedible. -- nm - Krusty Sep 17, 15:39
I don't even consider going there at lunch time as it is slooooooooow now with so many things for them to have to make -- nm - Beaker Sep 17, 14:38
all their drinks other than coffee are push button. -- nm - Reagen Sep 17, 14:38 1
- still not as fast as reaching for the pot next to you and pouring - zork Sep 17, 14:50

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re: Tim Horton's menu, they need to reduce the non-doughnut part of the menu. I know someone who's family owns a couple of franchises and she is a ...

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