Speaking of health insurance, here's a fiasco we've been dealing with this week.
Posted by
Max
Oct 2 '13, 13:40
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We use Carefirst for our group. Invoiced on the third of the month, due the 20th, to pay premiums for the upcoming month in advance.
In September we sent our check on September 16th for October coverage. On Monday, September 30th, everyone on the plan received a termination letter at their home addresses, dated Sept. 20th, for a termination date of September 30th. That's it - no warning, termination letter received on the day of termination. People got these letters as they picked up their mail after work on Monday, and I didn't hear about it yesterday because I was out sick.
Today I go online and check coverage status. Everyone is listed as enrolled and covered October 1st and beyond. The termination letters were autopenned by a name, titled "Sr. Director, Service & Operations Technical Support" with no phone contact but the instructions to call Member Service listed on the insurance cards. I call up the online tech people to ask what's going on and they don't have any phone listing for SOTS.
Them: "You should call your broker for assistance."
Me: "The broker's going to have to call Carefirst. Rather than using a middle man, just give me the contact at Carefirst who the broker would talk to."
Them: "Uh, I don't know who that would be. Call your broker."
I call up Carefirst's Broker Service line, get put on hold, and the person comes back with "I called SOTS, they will call you back." "What's their direct phone number?" "I can't give you that information."
I'm all for understanding logistical snafus, but it's these types of moments that makes me wish I could walk into every pertinent office at the company, including the CEO's, wring their necks and say "HEY, DO YOUR FUCKING JOBS RIGHT AND STOP WASTING MY TIME."
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