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Somewhere a Kaiser call center rep is shaking her head and saying "last think I need on Monday mornings is dealing with cranky old ladies" :)

I was told to make a follow-up podiatry appointment for my toe...
"I can schedule you on Friday"
"Which office is that?"
"Garden Grove"
"Yes, but which one - Euclid or Chapman (my first mistake - seems the Chapman office is actually in Orange)"
"Both"
"Oh so I have a choice of either one?"
"No, it's the same office. it's on Euclid and Chapman"
"Um, no it's not. It's on Euclid but there's a whole housing development between the clinic and the corner"

Ah well, she gave me an appointment anyway :)


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