ST Alpha - "Angling for the 1% makes sense, but ignoring (and potentially alienating) the other 99% seems foolish." (Reading a Post)

SlickerTalk
Search Archives
The Leaderboard
The FAQ

Down to Post

Backboards:

Posts: 156

Angling for the 1% makes sense, but ignoring (and potentially alienating) the other 99% seems foolish.

Posted by ty97 Jun 10 '14, 07:35

The airlines don't make all of their money off of the 1%. Think about all of the regular schmoes who are loyal to an airline and pay extra to keep flying that airline. Will that persists after this? For a good number of people, I doubt it will.

*And* these reduction in earned RDMs are coupled with increases in redemption requirements, so it's really a double dip making the FF programs significantly less worthwhile.

If you want to promote your airline to the 1%, stop being a shitty airline with shitty service and shitty staff.

There's an opportunity for an airline to differentiate it's program here, but Doug Parker will just follow DL and UA down the rabbit hole of shit.

Responses:

No he won't! American will still be the most friendly FF airline! - spamlet Jun 10, 08:00 1
- [deleted]
[deleted] 7
- Your subject line is 100% true. But if it destroys loyalty, is it worth it? - ty97 Jun 10, 07:42 6
  - [deleted] 3
    - Mattering less means it still matters though. -- nm - ty97 Jun 10, 07:55 2
      - [deleted] 1
        
        Everything you are saying is correct. i am saying that I *don't* think the offset will work out that way. -- nm - ty97 Jun 10, 08:15
  - And specific to United, this is brutal and terrible timing. They are bleeding FFs and money - ty97 Jun 10, 07:43 1
    - The more I think about it, this really does seem like the worst time for UA (specifically) to adopt this change. - ty97 Jun 10, 07:57

Post a message top

Angling for the 1% makes sense, but ignoring (and potentially alienating) the other 99% seems foolish.

Replies are disabled on threads older than 7 days.