ST Alpha - "In my personal experience lately, Delta has been better operationally and customer service wise." (Reading a Post)

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In response to "follow-up: what's better, delta or united? (delta.) -- nm" by Beryllium

In my personal experience lately, Delta has been better operationally and customer service wise.

Posted by ty97 Aug 9 '14, 22:53

But it's not such a major difference that I'd pay a lot more or anything. And the plane type matters - if United as a more comfortable plane running the route (for example) I'd consider that.

But all else being equal: Delta.

Responses:

Flipside: United runs non-stop on the route (though apparently on a crappy CRJ-200 which I hate) - ty97 Aug 9, 22:55 16
- Yes, if I book return on Friday, I can get a non-stop ... but if I want to stay part of saturday, no non-stops available :/ -- nm - Beryllium Aug 9, 22:58 1
  - (The friday nonstop leaves at like 6pm or something, so it would eat into the workday. And the day in general.) -- nm - Beryllium Aug 9, 22:59
- And there's this: Delta does not fly to YYJ. -- nm - ty97 Aug 9, 22:56 13
  - (though they probably codeshare some Westjet route to YYJ) -- nm - ty97 Aug 9, 22:57
  - Yeah, Alaska handles the Delta brand. I like Alaska. -- nm - Beryllium Aug 9, 22:57 11
    - Delta and Alaska only codeshare some markets, I'm not seeing SEA-YYJ in that. - ty97 Aug 9, 23:00 10
      - hmm -- nm - Beryllium Aug 9, 23:02 9
        
        Delta's codesharing on Alaska has always been selective, but it's also drawn down a little as Delta builds up its Seattle hub - ty97 Aug 9, 23:03 8
        
        the booking platform is saying Delta YYJ->SEA->SFO, Alaska SFO->SEA->YYJ -- nm - Beryllium Aug 9, 23:04 7
        
        (But it's also saying Delta flight is "operated by Alaska Airlines") -- nm - Beryllium Aug 9, 23:05 6
        
        If the booking engine will do that, excellent. - ty97 Aug 9, 23:06 5
        
        There: Dash 8-400 + Embraer E-175 (whut?), back: 737 + Dash 8-400 -- nm - Beryllium Aug 9, 23:08 4
        
        E-175 is a nice sized regional jet. Probably seats around 70 people (depending on config) - ty97 Aug 9, 23:10 3
        
        Sounds dreamy. -- nm - Beryllium Aug 9, 23:12
        
        (I'll actually be on a Delta E-175 in a few weeks) -- nm - ty97 Aug 9, 23:11 1
        
        link -- (link) - ty97 Aug 9, 23:12
United has screwed two of my coworkers with cancelled flights in the past month, so maybe Delta is the better bet. -- nm - Beryllium Aug 9, 22:54

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In my personal experience lately, Delta has been better operationally and customer service wise.

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