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Looks like Spawn may have been right. Quicken just called me back. There will be no change to my loan.

The girl said it didn't make financial sense at this time to make changes. (Duh, it's only been 11 months since I closed.) Lowering the interest rate would require me to pay something in. Removing PMI would give me a higher monthly payment. She said, don't be surprised if we call you back in six months. We have some new programs coming out at the beginning of the year. Yeah, I can't wait.

I called my realtor back to let her know. She agrees with Spawn that this person may have just been making cold calls to try to get her numbers up.

One thing Quicken does after making contact like this is send a link to a survey. I'll be sure to mention that they need to do their homework before calling a customer to say the payment can be lowered but then renege on that.


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