work item (ranty)
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so I work with kimberly, who is... not the brightest star in the sky. prior to my being her supervisor, she did 99% of her business on the phone and in person. obvioulsy, we got burned a lot with he said/she said items, so I've coached her to send email whenever possible instead.
so every single email she sends, she reads aloud to the entire office "does this sound right?" and we all murmur "sure whatever" and she sends it.
and then the person replies, and she says "I don't understand this" or "I don't know what to make of this" and reads the reply out loud. to everyone.
and nicci or I will say "oh, I know about that. you need to talk to XXXX person about that," and instead of copying them in, kimberly will write back to the original person saying "I have been instructed to contact XXXX person about this; I will get back to you later" AND THEN she writes another email, which she reads aloud to the office, to person XXXX.
guys, how can a person have worked in an office for 15 years and not get email etiquette? my ears are bleeding from listening to her voice constantly.
thank you.
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