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In response to
"nope. Comcast kept coming to fix it while we were at work. They don't give a sh!t about anything. "
by
Diva
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I need ST's Help...I'm planning a full onslaught on Comcast's social medial...
Posted by
Mel Profit (aka mel profit)
Feb 25 '15, 07:31
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I've heard companies are incredibly sensitive to social media outcries. I therefor want to make them squeal. They've been awful. Everyone is relatively nice but useless and incompetent.
We've seen the lie that is comcast service technicians in particular. We've been given a 4-6pm slot and a 3-6pm. The customer service folks note in our calls that we can't be there prior to 5pm and both times the tech show up at 3pm (3:01 and 3:02). They're either really trying to be prompt OR they see in the notes that no one will be there at that time so they show up and can claim they can't do the job and move onto the next one. This is just one thing I've been dealing with...
Any social media guru's here with suggestions on how to A) get them to be responsive and B) make them pay?
Getting this week off our bill is a given but I'm going for the throat. I want to be Norton in FIGHT walking out of his old job.
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