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In response to "Be incredibly harsh yet civilized on their FB page and on Twitter." by Shaun

that's mostly my demeanor, yes.

I've learned from Diva how to put a bit more bite in my interaction. I nearly lost it yesterday with the Rep but he was helpful (as much as he could be), called me back when he said he would etc. He could tell I was seething but I held myself together, worked with him etc.

I plan on punishing CC.


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