ok, so, can I rant for a moment over the stupid sort of stuff that I encounter on a daily basis in my wondrous customer service job?
Posted by
call me Ishmael (aka pacrat)
Jul 17 '15, 20:26
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potential nastiness ahead, so continue at your own risk.
You've been warned . . .
ok, so i'm not even going to go into all of the wretched, stinking details now, because it's late, i'm tired, and it's been one of those days.
I was at work this evening. my co-worker (and there was only 2 of us on duty at the time, so that you'll know, and it's a small business where 2 people is "sometimes" enough for the level of business that we do) went to take her dinner break around 530.
not 5 minutes later, this 20-something girl comes in . . . "Can we bring our dogs in here?" (it's a pet shop where I work, so that you'll know . . .)
i'm like, sure, as long as he's on a leash.
i turn my attention back to a couple of customers that i'm helping. Murphy dictates that situations like this are the ones where i get the busiest . . . when only 1 person is on duty.
moments later -- literally moments later -- the girl comes around the corner from the dog food aisle. "excuse me. we had a little accident over here."
i'm thinking, great, their dog pissed in the aisle.
um . . . nope. i should be so lucky . . .
the medium-sized dog she and her bf / husband / whoever he was brought in had just dropped a fresh loaf of steaming hotness. and now, they're nowhere to be found. turns out, by now, they're on the other side of the store.
so, i'm scrambling to clean up this literal dog pile while there are more customers roaming the (small) store. This stuff is so bad you literally could smell it from 10 feet off . . .
i got it into a trash can and moved it to the back. I return w/ a mop. now the girl's back, and she's asking about crates on the top of the shelves. she doesn't want the more expensive ones, and apparently she's too stupid to figure that the empty spot on the shelves means that we don't have something.
about this time, i'm hearing another woman's voice up front . . . "Hello?!?!"
so i excuse myself from the idiot and end up stuck on the register for several minutes, as now a small line is forming.
that's when the girl and her companion, w/ dog, come up from and start messing around with some kennels. the guy's wanting one of the larger ones.
now . . . most people would move the demo model, set it aside, pull off the top box, and replace the demo model.
most people who don't move the demo model would at least go for the top box under the demo model.
this guy wanted the 2nd box, and no, he didn't move anything in his attempt to get it. long and short of it is that he quickly created a shit-fuck of mess, and i'm surprised he didn't send something cracking into the window that the stuff was in front of.
through all of this, they're acting like all of this is standard operating procedure. they never apologized for or acknowledged (apart from the initial drawing of my attention to) the dog crapping big time all over the dog food aisle. never even offered to help clean any of it up or anything. just said something to me and walked the eff off . . .
even the people at the register were stupified by what was going on. I swear to the ever-loving elder gods, i was about to say eff it to my job and throw the couple out of the store with a "don't bother to ever come back . . ."
this is why i hate dealing with the public so much . . .
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