IT support funny story inside passed by a friend
Posted by
zeitgeist
Mar 1 '16, 19:40
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(I work in the IT department of a hospital. My job is simple: answer the call of every doctor, researcher, nurse, or other staff and abide their every wish. This is something I encountered more often than one would believe.)
Me: “Good morning, IT department here. What can I do for you?”
Doctor:
“Hello, my name is Dr. [Name] and I can’t log in.”
Me: “Are you attempting to log into your Windows account?”
Doctor: “Yes.”
Me: “What error do you get?”
Doctor: “Wrong password.”
Me: “All right, I will reset it.”
(At this point, I look up his user account in our database and reset his password.)
Me: “All right, your new password should be ‘secret123.’ Try that, please.”
Doctor: “No, it’s not working”
Me: “Make sure you do not have caps lock active.”
Doctor: “What?”
Me: “The upwards arrow on the left side of the keyboard. Make sure it’s not glowing.”
Doctor: “Uh… there’s nothing glowing on my keyboard. You must have done something wrong”
(The conversation goes on for about 10 minutes, involving multiple password resets and checks, before I finally ask him for his room number so I can look at it myself. Upon looking at his screen, he has Amazon opened and has been trying to log into Amazon with his hospital login.)
Me: “Sir, you’re attempting to log into Amazon.”
Doctor: “Yes.”
Me: “You will need your personal login for that.”
Doctor: “What is my personal login?”
Me: “I don’t know. It’s your account, not mine.”
Doctor: “But it’s in the hospital. You have to know!”
Me: “We do not run Amazon. I don’t know your account credentials.”
Doctor: “No, my personal ID works everywhere!”
Me: “Yes, inside the hospital, but Amazon is not run by the hospital.”
Doctor: “But I am in the hospital right now!”
(At this point, I simply forwarded him to my boss, who took 15 minutes to explain to him that Amazon is indeed not run by our hospital, but instead a worldwide company, accessible anywhere. Further, he was surprised that Google and Wikipedia were not run by our hospital either. I really wonder how these people got a degree in medicine.)
... This explains Ben Carson
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