ST Alpha - "I don't mind those, as you can always opt out. (at least it's always been an option for me.) I don't like hold recordings that encourage website use" (Reading a Post)

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In response to "afternoon rant: customer service phone surveys that places like doctor's offices or banks waste your time with after you use them" by gerald

I don't mind those, as you can always opt out. (at least it's always been an option for me.) I don't like hold recordings that encourage website use

Posted by b. (aka starrynit) Jun 28 '16, 15:33

repeatedly, with no way to stop them by saying you've already tried and failed at their sites. grr.

Responses:

and i do. i just have never seen a cause-effect relationship between anyone responding and something different in the customer experience -- nm - gerald Jun 28, 15:45 1
- not always, but I have sometimes received good follow-up from complaints given as part of surveys. - b. Jun 28, 15:54
Exactly - if your damned website would work I wouldn't be calling you ! -- nm - Meg Jun 28, 15:42

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