So I used my Echo to order something yesterday. I didn't get the $10 off, apparently because Alexa picked the correct item from a different seller.
Posted by
Covington (aka CovingtonCat)
Jul 13 '16, 16:47
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The price was the same. I wrote to them this evening to ask for the discount. This is the response...
This is Christine from Amazon Customer Service.
I'm really sorry you didn't receive our promotional offer until after the promotion had expired.
Some of our promotions have a very limited time frame.
We're unable to apply special discounts to items ordered before or after the dates of any promotional offer.
I apologize again for any inconvenience. I hope you will be able to take advantage of our future promotions.
Sometimes other websites post Amazon.com promotional claim codes; however, these sites don't always post the restrictions or the correct expiration dates associated with a particular offer.
Restrictions for promotional offers vary, but the details for specific promotions are available on our website
On a personal level, I appreciate your patience, cooperation and understanding in this matter.
We only want your satisfaction as well as meeting your expectations but there are some instances that are unpredictable, and we just humbly ask for your understanding in return.
We are here to make sure our customers are satisfied and happy shopping with us and are not at any loss, we try every way we can to prevent any loss or inconvenience for you.
Thank you for your ongoing support and continual purchasing throughout the years. Your purchase history is outstanding and I would personally like to keep your patronage.
It is our privilege to have you as our valued customer & we want to make sure you are always taken care of.
If there is still something that I missed to mention or I could still do to assist you with this issue, please let me know. I would love to always hear from you.
Be assured that in Amazon, your words are always appreciated and there's always someone more than willing to listen to you 24 hours a day, 7 days a week.
We look forward to seeing you again soon, and I thank you for choosing Amazon.com.
We'd appreciate your feedback. Please use the links below to tell us about your experience today.
Best regards,
Christine P.
And, yes, I gave them an earful when I click on NO to the question, Did I solve your problem?
This is the only time I've received a poor response from amazon. It wouldn't be so bad if she'd just apologized and said No. Christine pretty much told me, so sorry, you lose, and keep on buying stuff from us!
After I provided feedback I got a page that asked if they could try again to satisfy me. I haven't heard back yet after that rant. They promised me $10 off. I want my $10 dammit!
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