ST Alpha - "I would pursue with a direct response, if you can. I'd guess they're giving more canned/autoresponses than usual because of the sales volume yest." (Reading a Post)

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In response to "So I used my Echo to order something yesterday. I didn't get the $10 off, apparently because Alexa picked the correct item from a different seller. " by Covington

I would pursue with a direct response, if you can. I'd guess they're giving more canned/autoresponses than usual because of the sales volume yest.

Posted by b. (aka starrynit) Jul 13 '16, 16:53

I have to do this an unfortunate lot, I usually start with something like, "Thank you for the response, but it doesn't actually address my situation.."

also, I've found that amazon chat is often less frustrating than mail.

Responses:

I'm sure they'll come around. Whoever Christine is - human or bot - she needs to be taken to the woodshed and taught a thing or two about customer se - Covington Jul 13, 17:02 1
- I'm sorry, I could have been clearer - I'm not sure that just clicking on the "No" actually brings results, as the page that comes up says comments - b. Jul 13, 17:10

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I would pursue with a direct response, if you can. I'd guess they're giving more canned/autoresponses than usual because of the sales volume yest.

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