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In response to "So I used my Echo to order something yesterday. I didn't get the $10 off, apparently because Alexa picked the correct item from a different seller. " by Covington

In an odd coincidence that should help your argument...

"Hello,

I'm sorry to know that $10 discount for using Alexa was not applied to order #edited. That's definitely not what we want our customers to experience.

To make things right for you, I've requested refund of $10.00 for the discount. This refund will appear in the next 3-5 business days as a credit on the original payment method used for the order. Once processed, you'll also be able to see the refund here:

https://www.amazon.com/gp/css/summary/edit.html?orderID=linkedited
Further if you have any other query, please let us know and we will be happy to assist you.

We always value your business and we look forward to seeing you again soon at Amazon.com. "


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