ST Alpha - "they are coming for the third time tomorrow." (Reading a Post)

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In response to "they were great helping me this weekend setting up my new wifi, hope it goes well -- nm" by Beaker

they are coming for the third time tomorrow.

Posted by Candie Apple (aka Andie) Nov 1 '16, 12:11

To date we have been told:

Get a new HD box
No, sorry, you can only have an SD box.
Get another new SD box
We will send a tech to you
It’s not in your unit, it’s downstairs, we will fix it in 48 hours.
It’s not downstairs, it’s probably in your unit.
We will send another tech.
__________________

Also, we believe it’s tied to the new phone line, but no-one will take this into account.
As of this morning, none of our channels work properly. We have no sound and every channel is breaking up visually.

Responses:

wait - are these the same guys that left their tools in the truck and borrowed yours? -- nm - JenBro Nov 1, 12:31 2
- that was service call #1. That's the one that i think screwed everything up since. -- nm - Candie Apple Nov 1, 12:35 1
  - It was probably your tools that caused the problem -- nm - Rogers tech si Nov 1, 12:50

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they are coming for the third time tomorrow.

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