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W.T.F. I have been waiting around all day for the serviceman to fix my (3month old) washer. I called the company and they said they'd call the

Posted by kelly (aka kelly) Jan 17 '17, 13:29

technician and call me right back.

20 minutes later, I got fed up and called them back. "Oh, I was just about to call you. He won't be there today. He doesn't have your part. I asked him if he could make it, but he's half an hour away and doesn't want to double back and pick up the part. I guess I can squeeze you in this week. How's Friday?"

Seriously, people?

This company has lousy reviews online, mainly due to issues like this, but they are the company Samsung uses for repairs. This is still under warranty so if I don't want to pay, I guess I'm going to have to deal with this bullshit.

Responses:

any chance to return it? (costco gives you six month satisfaction guarantee, awesome to push for customer service, fine I'll just return it) -- nm - zeitgeist Jan 17, 13:31
Complain to Samsung. They might pay attention. - ReluctantCynic Jan 17, 13:31 4
- It took me so long to get through to the service department via phone, I gave up and submitted the request online. - kelly Jan 17, 13:34
- aren't they swamped with complaints about units that blew up, literally, even burning the house -- nm - zeitgeist Jan 17, 13:33 2
  - for sure, they had washers that could come apart in high spin. one I bought my mom is in that set. - b. Jan 17, 13:35 1
    - they don't want anyone to wash heavy bedding anymore, which was a selling point -- nm - zeitgeist Jan 17, 14:03

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W.T.F. I have been waiting around all day for the serviceman to fix my (3month old) washer. I called the company and they said they'd call the

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