ST Alpha - "ah, you're experiencing the move to Philippines-based call centers. " (Reading a Post)

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In response to "Ugh, calling Spectrum doesn't get me a tech when I call. I get an Asian-accented person who appears to be searching a database of key words." by Covington

ah, you're experiencing the move to Philippines-based call centers.

Posted by colin (aka colinski) Apr 1 '17, 13:01

Everybody is reacting poorly to Indian accents these days, so companies are moving to the Philippines since people can't pick up on the accent so easily. It's the same thing, just a shift in accent.

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Yes, I thought it might be Philippines. -- nm - Covington Apr 1, 13:06 1
- sorry it sucked.. there are some really good call centers there, but not everybody wants to put in the time or money to train. -- nm - colin Apr 1, 13:12

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ah, you're experiencing the move to Philippines-based call centers.

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