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In response to "I've been VERY busy today. I assume we know there is video from after the guy got back on the plane? And he's bloody? -- (link)" by ty97

to me the huge problem was United was moving staff to another city and lying about the flight being sold out. the computer would never give 2 identical boarding passes -- (edited)

so the other people supposedly with tickets would be stuck on the other side of security and not at the gate.

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