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In response to "I'm torn. I have a hard time taking the actions of a few people and applying it to a whole organization. I was truly absurd, but it was one event." by volnelk

i feel the fault is both United's and Security's. United should never have put people on a plane they knew was overbooked and then not found a way

to get volunteers. and Security should never have resorted to such extremes.

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