ST Alpha - "LIR: volenk. That's kinda my point. The united gate agent (who as I understand "owns" the flight until the door is closed) probably felt they had " (Reading a Post)

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LIR: volenk. That's kinda my point. The united gate agent (who as I understand "owns" the flight until the door is closed) probably felt they had

Posted by oblique, SuperFeud Champion (aka kkuphal) Apr 11 '17, 06:28

done all they reasonably could and had to start removing people. Who knows, maybe they felt their job would be in jeopardy if they did not get those employees to their own jobs. Certainly there were other options, given enough time, they could probably have all come to a better conclusion. But at the end of the day, the airline could have just decided to cancel the flight altogether and it's the passengers responsibility to cooperate. It's hard to put a ton of fault on the gate agent doing their job. It's also not hard to see how this passenger created this encounter by not just walking off the plane once the police showed up.

Responses:

Do we actually know anything about the guy? Do we actually know he was a doctor? -- nm - Ender Apr 11, 06:54 5
- yep, a 69 year old doctor originally from Vietnam -- nm - decline Apr 11, 07:03 2
  - WTF? geesh. -- nm - Epiphany Apr 11, 07:07
  - well, I have a feeling he will be retiring soon with a nice paycheck. -- nm - groiny Apr 11, 07:05
- It's immaterial. -- nm - Reagen Apr 11, 07:01
- This matters zero to me. We know he was a customer, and could have been of any importance so the default should be to assume he was of high importance -- nm - Max Apr 11, 06:57
It's a failure of policy, which is on United. I'm sure the gate agent, the flight crew and the police all did what they were "supposed" to do. - rollo Apr 11, 06:46 1
- this. -- nm - Andie Apr 11, 06:47
So, you don't think there were other options? Do you think they've never had trouble getting volunteers before? You find another way (and - Andie Apr 11, 06:31 33
- they should have just shot him in the face. -- nm - groiny Apr 11, 06:46
- I'm sure they do. AND, I'm sure it is within the gate agents authority to stop offering more and more stuff and start removing - oblique, SuperFeud Champion Apr 11, 06:33 31
  - so, consumer's rights are meaningless? -- nm - Andie Apr 11, 06:37 14
    - I'm guessing that by the letter of the ticket agreement, he didn't have those rights -- nm - oblique, SuperFeud Champion Apr 11, 06:42 12
      - Read earlier that by the letter of the Federal law they're required to give you 400% of your fare up to $1350 in cash. - mafic Apr 11, 07:17 1
        
        I doubt coach from Chicago to Louisville is costing much more than $200. -- nm - Ender Apr 11, 07:21
      - i'm sure if you got bumped from a plane, and missed something very important to you you'd be be all 'oh well, no biggie.' -- nm - Andie Apr 11, 06:43 9
        
        Nope, I'd be rightly pissed but I would NOT have sat in my seat when the cops showed up - oblique, SuperFeud Champion Apr 11, 06:45 8
        
        Suppose your child had been picked at random and panicked, refused, and was manhandled? -- nm - Max Apr 11, 06:51 5
        
        well, that would not happen, the parent should step in. -- nm - groiny Apr 11, 06:52 4
        
        "Beat them. Beat them both." -- nm - Max Apr 11, 06:52 3
        
        they can beat my daughter, she probably deserved it. -- nm - groiny Apr 11, 06:53 2
        
        She looks like she has your ' scrappy' gene, I bet the police wouldn't even dare. -- nm - Epiphany Apr 11, 06:59 1
        
        yeah, she certainly has my demeanor, which is not a great thing. -- nm - groiny Apr 11, 07:01
        
        the incentives are 'travel vouchers' aren't they? it's not cash. -- nm - Andie Apr 11, 06:46 1
        
        (airline employees aren't going to hand you a check._ -- nm* - Andie Apr 11, 06:48
    - corporations are people too, Andie. -- nm - decline Apr 11, 06:37
  - That is the point. Don't sell me a ticket and then refuse me by force while everyone else gets to use their ticket. -- nm - Max Apr 11, 06:35 12
    - Given a similar situation where weather requires additional fuel which requires the removal of 1 person and you are that randomly chosen person - oblique, SuperFeud Champion Apr 11, 06:37 11
      - *Then* you offer more money to the point you realize it might be better to cancel the flight. Treat everyone the same. -- nm - Max Apr 11, 06:39 1
        
        I've seen that episode of Growing Pains. No one gets what they want until the one who did it volunteers and gives it up -- nm - oblique, SuperFeud Champion Apr 11, 06:44
      - No, you find a way to get VOLUNTEERS. That's the point. -- nm - Andie Apr 11, 06:37 8
        
        I get all the outrage. I'm just saying I have a hard time putting this on United and not individual people. - volnelk Apr 11, 06:41 7
        
        Regardless of anything United did, by the time the cops are called you cooperate. You don't throw a tantrum & force them to drag you through the aisle -- nm - Ender Apr 11, 06:47 4
        
        "Suck it up, princess" -- nm - znufrii, definitely not 40 Apr 11, 07:09
        
        (And I would certainly not want that whackjob as my doctor.) -- nm - Ender Apr 11, 06:50 2
        
        he stayed on so that he would make his appointments the next day. I'd take that in a doctor any day of the week -- nm - Beaker Apr 11, 07:09
        
        to be honest, if he did have a shift at the hospital starting, I want him making every effort to be there. -- nm - groiny Apr 11, 06:52
        
        I would agree, except United isn't really apologizing or taking any ownership. -- nm - Andie Apr 11, 06:43 1
        
        Well, they are separating the policy from the incident. - volnelk Apr 11, 06:48
  - never take the first offer. the second will be better...but don't wait for the third cause it gets rough -- nm - Beaker Apr 11, 06:35 2
    - "Cake or Death?" -- nm - United in-flight meal options Apr 11, 06:35 1
      - " Death please, oh wait...no, Cake, I want Cake!" -- nm - Epiphany Apr 11, 07:01
Solve it before it gets on the plane. - Reagen Apr 11, 06:30 3
- but it wasn't really an oversell in this case was it? They wanted 4 of their employees off standby and on the plane for their work the next day - Beaker Apr 11, 06:31 1
  - and, if in this case it landed in the gate agents lap *after* boarding (I don't know the specifics of the timing but I doubt they would have boarded - oblique, SuperFeud Champion Apr 11, 06:32
- This. - Strongbad Apr 11, 06:31

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LIR: volenk. That's kinda my point. The united gate agent (who as I understand "owns" the flight until the door is closed) probably felt they had

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