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In response to "LIR: volenk. That's kinda my point. The united gate agent (who as I understand "owns" the flight until the door is closed) probably felt they had " by oblique, SuperFeud Champion

It's a failure of policy, which is on United. I'm sure the gate agent, the flight crew and the police all did what they were "supposed" to do.

If your policy leads to that outcome, you should take a good hard look at your policy.

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