ST Alpha - "Since I've been super busy and barely scanned the back boards, help me: is United actually doubling down on this? -- nm" (Reading a Post)

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Posts: 159

Since I've been super busy and barely scanned the back boards, help me: is United actually doubling down on this? -- nm

Posted by ty97 Apr 11 '17, 07:33

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Responses:

United shares down 4.4%, erasing about $990M in market value from the airline's shares amid scandal -- nm - decline Apr 11, 08:03
So here's where I'm struggling. They had an IDB situation. Ignore for a moment whether they *should* have had an IDB situation. - ty97 Apr 11, 07:39 54
- First mistake was doing it after the plane was loaded. But I agree it's tough. Yes, offer more money until someone takes it, but that gets harder - pmb Apr 11, 08:08 1
  - That sounds like a game show. As the clock ticks by, the offer goes up but so does your bill! -- nm - Max Apr 11, 08:10
- Keep upping the money. If thats legally an issue, document it and pay the legal fine - Will Hunting Apr 11, 07:42
- have a flight attendant announce on the speaker asking for anyone willing to swap - groiny Apr 11, 07:41 17
  - Why? They are legally allowed to bump the guy, why spend the money? - ty97 Apr 11, 07:51 16
    - sure, United would be *stupid* not to embrace this PR! -- nm - Max Apr 11, 07:52 6
      - They IDB people often, you just don't hear about it. This is an odd case. - ty97 Apr 11, 07:54 5
        
        I wouldn't call the IDB system wise business, I'd call it gambling. -- nm - Max Apr 11, 07:56 4
        
        They know how often people book and don't show up and they run algorithms to determine the right overbooking amount - ty97 Apr 11, 08:07 3
        
        They lost this time. And then had the cops enforce a win. -- nm - Reagen Apr 11, 08:11 2
        
        Obviously they lost this time, but overall they win. -- nm - ty97 Apr 11, 08:11 1
        
        But this is my point - instead of sucking up the loss they tried to have The House Always Wins. -- nm - Reagen Apr 11, 08:20
    - United was stupid to let this happen. They could have offered someone a year long flight pass and it would have cost them less than this will. -- nm - Andie Apr 11, 07:52 8
      - If they'd known what would happen, I bet they would have. But this is a unicorn situation. -- nm - ty97 Apr 11, 07:55 7
        
        I don't think it is all that far fetched to be honest - groiny Apr 11, 07:58 6
        
        Three weren't. -- nm - volnelk Apr 11, 08:01 4
        
        You don't know that though. -- nm - Roger More Apr 11, 08:01 3
        
        Being upset is different than running back onto the damn plane. Companies upset customers every day. - volnelk Apr 11, 08:07 1
        
        Groiny is right that it's not far-fetched. Once you call law enforcement, the possibility of someone being removed by force is very foreseeable -- nm - Roger More Apr 11, 08:33
        
        (one was the dude's wife) -- nm - Reagen Apr 11, 08:02
        
        I bet it starts happening a lot more now -- nm - Epiphany Apr 11, 07:59
- you keep offering stuff till someone volunteers. make it good enough, someone will step up. So, an $800 voucher didn't do it. Try a $1000. -- nm* - Andie Apr 11, 07:40 32
  - Delta started at $1K + hotel this weekend. I almost did it. -- nm - Beryllium Apr 11, 07:58 2
    - Delta was also in a complete meltdown this weekend and couldn't get people home for days - ty97 Apr 11, 08:00 1
      - Yes. Like I said, I almost did it. I gather a few other people did do it, because they stopped asking. :) -- nm - Beryllium Apr 11, 08:02
  - A family of three reportedly made 11k this weekend from Delta by being bumped three times. -- nm - Reagen Apr 11, 07:45 3
    - I think I just made a career change. Professional Plane Bumpee . -- nm - Bacon Apr 11, 07:47 2
      - for sure, if I have nowhere to be, bump me all week long. -- nm - groiny Apr 11, 07:47 1
        
        I want to buy my mom a car for Christmas can you bump me a couple extra times this week? -- nm - Bacon Apr 11, 07:50
  - In a case like this, United needed to just go over the top with customer service and they didn't. But to me, the blame is still misdirected. - volnelk Apr 11, 07:45 3
    - the violence, yes, the reason for the violence is totally on them for being dumb. - groiny Apr 11, 07:47 2
      - But the violence is the only reason this became a story. It's the only reason anyone cares. -- nm - volnelk Apr 11, 08:01 1
        
        people should be pissed off if they are removed from planes. - groiny Apr 11, 08:04
  - What if no one steps up? - ty97 Apr 11, 07:42 20
    - You bump your employees and charter a flight for them. - Will Hunting Apr 11, 07:44 16
      - This. -- nm - znufrii, definitely not 40 Apr 11, 07:48
      - This is where they are really getting hammered. It was their own fucking employees bumping paying customers. - Bacon Apr 11, 07:46 14
        
        Right, but those employees were going to Louisville to work a flight the next morning. - ty97 Apr 11, 07:50 9
        
        Sure, they get there via the gulfstream or whatever. - Will Hunting Apr 11, 07:52 4
        
        uh-huh, charter a plane, that's logical -- nm - ty97 Apr 11, 07:57 3
        
        You know what's not logical? Not having peope where they need to be, instead of relying on shafting your paying customers. - Will Hunting Apr 11, 08:24
        
        Unless there is a rule that crew members have to travel on company equipment, which there very well might be -- (edited) - znufrii, definitely not 40 Apr 11, 07:59 1
        
        Sure, if you can see the one PR situation like this coming, charter the plane, but they aren't Miss Cleo. -- nm - ty97 Apr 11, 08:00
        
        in this case, Chicago to Louisville, the answer should be simple. - groiny Apr 11, 07:52 1
        
        Union rules wouldn't allow it I'm sure -- nm - ty97 Apr 11, 07:56
        
        The public never pays attention to get those details. We are a headline culture. -- nm - Bacon Apr 11, 07:52 1
        
        Headline -- United can't schedule the right number of crews to work in the right place. - Will Hunting Apr 11, 07:53
        
        I can see it from a union standpoint though: "Hell no you're not going to choose income over employees and make us pay our own way to destination." -- nm - Max Apr 11, 07:48 3
        
        There's no paying their own way -- they get the United-comped limo ride or the Gulfstream - Will Hunting Apr 11, 07:51
        
        no-one is suggesting they pay their own way. -- nm - Andie Apr 11, 07:49 1
        
        I'm just imaging that if they don't have a Deadhead-over-customers clause, they end up getting shafted somehow. This is United we're talking about :) -- nm - Max Apr 11, 07:50
    - thing is, someone would eventually step up. - groiny Apr 11, 07:44
    - someone will. eventually. everyone has a price. -- nm - Andie Apr 11, 07:43 1
      - *fistbump* -- nm - groiny Apr 11, 07:44
They sent out an employee letter that was remarkable tone deaf and buck passing. - Reagen Apr 11, 07:35 4
- They know these things leak so I'm sure they had it reviewed 1000 times -- nm - ty97 Apr 11, 07:38 3
  - ...and yet.. -- nm - Epiphany Apr 11, 07:42 2
    - In fact, I bet they wrote it with the plan that it would leak. - ty97 Apr 11, 07:43 1
      - interesting. I know AA leaks stuff - so you are probably right. -- nm - Epiphany Apr 11, 07:47
The police don't even condone it, but United keeps justifying. -- nm - Andie Apr 11, 07:35
yes they are: CEO letter to employees -- (link) - decline Apr 11, 07:34 1
- Ahh, that doesn't seem like doubling down to me. They're trying to pass the buck to Aviation Security - ty97 Apr 11, 07:37

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