ST Alpha - "So here's where I'm struggling. They had an IDB situation. Ignore for a moment whether they *should* have had an IDB situation." (Reading a Post)

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In response to "Since I've been super busy and barely scanned the back boards, help me: is United actually doubling down on this? -- nm" by ty97

So here's where I'm struggling. They had an IDB situation. Ignore for a moment whether they should have had an IDB situation.

Posted by ty97 Apr 11 '17, 07:39

They did have an IDB situation and dude refused to deplane.

What should United do other than what they did (call security)?

(I'm not defending United, just trying to figure out their other course of action.....actions other than not doing IDB)

Responses:

First mistake was doing it after the plane was loaded. But I agree it's tough. Yes, offer more money until someone takes it, but that gets harder - pmb Apr 11, 08:08 1
- That sounds like a game show. As the clock ticks by, the offer goes up but so does your bill! -- nm - Max Apr 11, 08:10
Keep upping the money. If thats legally an issue, document it and pay the legal fine - Will Hunting Apr 11, 07:42
have a flight attendant announce on the speaker asking for anyone willing to swap - groiny Apr 11, 07:41 17
- Why? They are legally allowed to bump the guy, why spend the money? - ty97 Apr 11, 07:51 16
  - sure, United would be *stupid* not to embrace this PR! -- nm - Max Apr 11, 07:52 6
    - They IDB people often, you just don't hear about it. This is an odd case. - ty97 Apr 11, 07:54 5
      - I wouldn't call the IDB system wise business, I'd call it gambling. -- nm - Max Apr 11, 07:56 4
        
        They know how often people book and don't show up and they run algorithms to determine the right overbooking amount - ty97 Apr 11, 08:07 3
        
        They lost this time. And then had the cops enforce a win. -- nm - Reagen Apr 11, 08:11 2
        
        Obviously they lost this time, but overall they win. -- nm - ty97 Apr 11, 08:11 1
        
        But this is my point - instead of sucking up the loss they tried to have The House Always Wins. -- nm - Reagen Apr 11, 08:20
  - United was stupid to let this happen. They could have offered someone a year long flight pass and it would have cost them less than this will. -- nm - Andie Apr 11, 07:52 8
    - If they'd known what would happen, I bet they would have. But this is a unicorn situation. -- nm - ty97 Apr 11, 07:55 7
      - I don't think it is all that far fetched to be honest - groiny Apr 11, 07:58 6
        
        Three weren't. -- nm - volnelk Apr 11, 08:01 4
        
        You don't know that though. -- nm - Roger More Apr 11, 08:01 3
        
        Being upset is different than running back onto the damn plane. Companies upset customers every day. - volnelk Apr 11, 08:07 1
        
        Groiny is right that it's not far-fetched. Once you call law enforcement, the possibility of someone being removed by force is very foreseeable -- nm - Roger More Apr 11, 08:33
        
        (one was the dude's wife) -- nm - Reagen Apr 11, 08:02
        
        I bet it starts happening a lot more now -- nm - Epiphany Apr 11, 07:59
you keep offering stuff till someone volunteers. make it good enough, someone will step up. So, an $800 voucher didn't do it. Try a $1000. -- nm* - Andie Apr 11, 07:40 32
- Delta started at $1K + hotel this weekend. I almost did it. -- nm - Beryllium Apr 11, 07:58 2
  - Delta was also in a complete meltdown this weekend and couldn't get people home for days - ty97 Apr 11, 08:00 1
    - Yes. Like I said, I almost did it. I gather a few other people did do it, because they stopped asking. :) -- nm - Beryllium Apr 11, 08:02
- A family of three reportedly made 11k this weekend from Delta by being bumped three times. -- nm - Reagen Apr 11, 07:45 3
  - I think I just made a career change. Professional Plane Bumpee . -- nm - Bacon Apr 11, 07:47 2
    - for sure, if I have nowhere to be, bump me all week long. -- nm - groiny Apr 11, 07:47 1
      - I want to buy my mom a car for Christmas can you bump me a couple extra times this week? -- nm - Bacon Apr 11, 07:50
- In a case like this, United needed to just go over the top with customer service and they didn't. But to me, the blame is still misdirected. - volnelk Apr 11, 07:45 3
  - the violence, yes, the reason for the violence is totally on them for being dumb. - groiny Apr 11, 07:47 2
    - But the violence is the only reason this became a story. It's the only reason anyone cares. -- nm - volnelk Apr 11, 08:01 1
      - people should be pissed off if they are removed from planes. - groiny Apr 11, 08:04
- What if no one steps up? - ty97 Apr 11, 07:42 20
  - You bump your employees and charter a flight for them. - Will Hunting Apr 11, 07:44 16
    - This. -- nm - znufrii, definitely not 40 Apr 11, 07:48
    - This is where they are really getting hammered. It was their own fucking employees bumping paying customers. - Bacon Apr 11, 07:46 14
      - Right, but those employees were going to Louisville to work a flight the next morning. - ty97 Apr 11, 07:50 9
        
        Sure, they get there via the gulfstream or whatever. - Will Hunting Apr 11, 07:52 4
        
        uh-huh, charter a plane, that's logical -- nm - ty97 Apr 11, 07:57 3
        
        You know what's not logical? Not having peope where they need to be, instead of relying on shafting your paying customers. - Will Hunting Apr 11, 08:24
        
        Unless there is a rule that crew members have to travel on company equipment, which there very well might be -- (edited) - znufrii, definitely not 40 Apr 11, 07:59 1
        
        Sure, if you can see the one PR situation like this coming, charter the plane, but they aren't Miss Cleo. -- nm - ty97 Apr 11, 08:00
        
        in this case, Chicago to Louisville, the answer should be simple. - groiny Apr 11, 07:52 1
        
        Union rules wouldn't allow it I'm sure -- nm - ty97 Apr 11, 07:56
        
        The public never pays attention to get those details. We are a headline culture. -- nm - Bacon Apr 11, 07:52 1
        
        Headline -- United can't schedule the right number of crews to work in the right place. - Will Hunting Apr 11, 07:53
      - I can see it from a union standpoint though: "Hell no you're not going to choose income over employees and make us pay our own way to destination." -- nm - Max Apr 11, 07:48 3
        
        There's no paying their own way -- they get the United-comped limo ride or the Gulfstream - Will Hunting Apr 11, 07:51
        
        no-one is suggesting they pay their own way. -- nm - Andie Apr 11, 07:49 1
        
        I'm just imaging that if they don't have a Deadhead-over-customers clause, they end up getting shafted somehow. This is United we're talking about :) -- nm - Max Apr 11, 07:50
  - thing is, someone would eventually step up. - groiny Apr 11, 07:44
  - someone will. eventually. everyone has a price. -- nm - Andie Apr 11, 07:43 1
    - *fistbump* -- nm - groiny Apr 11, 07:44

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So here's where I'm struggling. They had an IDB situation. Ignore for a moment whether they *should* have had an IDB situation.

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So here's where I'm struggling. They had an IDB situation. Ignore for a moment whether they should have had an IDB situation.