ST Alpha - "In a case like this, United needed to just go over the top with customer service and they didn't. But to me, the blame is still misdirected." (Reading a Post)

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In response to "you keep offering stuff till someone volunteers. make it good enough, someone will step up. So, an $800 voucher didn't do it. Try a $1000. -- nm*" by Andie

In a case like this, United needed to just go over the top with customer service and they didn't. But to me, the blame is still misdirected.

Posted by volnelk Apr 11 '17, 07:45

Yes, United should've upped and upped offers until someone agreed, then announced that they would give the same to the three passengers that willingly gave up their seats.

That would've handled it.

But people are dropping all the violence in United's lap and that wasn't entirely on them.

Of course I wasn't there, but the Untied employees could've been just as upset with how security treated him as anyone.

Responses:

the violence, yes, the reason for the violence is totally on them for being dumb. - groiny Apr 11, 07:47 2
- But the violence is the only reason this became a story. It's the only reason anyone cares. -- nm - volnelk Apr 11, 08:01 1
  - people should be pissed off if they are removed from planes. - groiny Apr 11, 08:04

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In a case like this, United needed to just go over the top with customer service and they didn't. But to me, the blame is still misdirected.

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