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In response to
"the problem with a lot of this is that people and airlines assume that giving people money can *always* make it better. it doesn't."
by
Andie
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This is why I think people get irate in post offices and places with lines- don't F with somoene's time and expect them to understand your limitations
Posted by
Max
Apr 11 '17, 10:27
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Though explaining the business plan and offsets to providing perfect service clearly and ahead of time would go a long way to mollifying customer ire.
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