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In response to "It pays to complain nicely. I had registered for a tiling workshop at Home Depot on Wednesday night that when i got there i was told was cancelled." by Andie

Complaining nicely is clutch. I had Koodo wipe a $1k phone bill once for complaining nicely as well.

The bill was completely legit too, but due to a number of snowballing circumstances, it was unavoidable.

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