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Uber question - I ended up cancelling last night, and then disputed the $5 cancellation charge. But, here's why:

Posted by Andie Aug 10 '17, 10:51

I'm good, right?

After dinner, about 10pm, i called for an uber to take me, and a friend, home. It said it would be there in 6 minutes. Great.

Then, we stood there and the app showed ZERO movement for the car. I thought maybe the map just wasn't working. After *12* minutes of nothing, i texted the driver to see if something was wrong with the app, or he was stuck, or something. No response. App jumps and says "arriving in two minutes." Okay. Then, still nothing. After waiting 17 minutes, it jumped back to Arriving in 6 minutes. I texted again, confirmed our location. No response.

I cancelled and we got in a taxi that was right there.

The driver made a comment "sorry we couldn't connect. Next time!" I disputed the $5 charge.

Totally fair to do that, right?

Responses:

perfectly fine -- nm - Epiphany Aug 10, 11:04
why do you not use lyft? just curious. -- nm - amanda jones state university Aug 10, 11:03 4
- No reason really. Just started using Uber and never had a reason to switch. -- nm - Andie Aug 10, 11:03 3
  - everyone in town is very "boycott uber." when someone is like "oh, I'm going to call an uber" people gasp audibly. (everyone means lyft. they just say -- (edited) - amanda jones state university Aug 10, 11:05 2
    - Interesting. That backlash does not exist here (at least, not yet.) -- nm - Andie Aug 10, 11:06 1
      - We don't have either one here, but I boycotted uber when I was travelling in the US. -- nm - Beryllium Aug 10, 11:20
100% okay. -- nm - MDH Aug 10, 10:58
agreed -- nm* - Beaker Aug 10, 10:56 1
- damnit Beaker -- nm* - oblique, SuperFeud Champion and Twelfth Astronaut Aug 10, 10:56
Oh yeah. -- nm - David Aug 10, 10:55
Yes, I would totally dispute given those circumstances. -- nm - Strongbad Aug 10, 10:55
There's a cancellation charge on Uber? -- nm - Mop Aug 10, 10:54 3
- If you cancel after more than 5 minutes after you confirm your order. -- nm - Andie Aug 10, 10:55 2
  - So the longer the Uber takes to get to you, the more likely you'll be penalized for not accepting the long wait? Crazy. -- nm - Mop Aug 10, 10:59 1
    - Not really. When i accept the fee it tells me how long my wait is, If I thought it was too long, I could cancel right away and it would be fine. - Andie Aug 10, 11:02
I would. Ride-sharing can be good, but also flaky. -- nm - budice Aug 10, 10:53

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Uber question - I ended up cancelling last night, and then disputed the $5 cancellation charge. But, here's why:

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