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In response to
"I just looked. She had a layover of 94 minutes. Now, it's almost exactly four hours. -- nm"
by
David
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And I assume this is DL, though that should matter, but DL tends to be good about this. Nonetheless, she should get a free change.
Posted by
ty97
Oct 16 '17, 10:17
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That's a significant enough change that any airline, and DL especially, should be willing to make a free change. Basically, find new flights from origin to destination for the same day that are more preferable. Flights don't have to be through ATL if you don't want, just find her most preferred flights from original origin to original destination on original date, and have her call Delta. She should explain the layover has expanded from 90 minutes to 4 hours due to a schedule change and that doesn't work for her so she would prefer to be moved to (new flights). They *should* be willing to do that for free with a change that major. Fare class availability should not matter.
This may be possible to do on-line within the reservation as well, but I always call (but I go through an expedited queue so I don't mind calling)
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